There is process in everything you do. In your work, a well-designed process ensures you are focusing on the right activities to achieve results while keeping your customers—and employees—happy.
How we help
Naturally, we have a process to improve your processes. It would be almost impossible, and a waste of effort, to have all of your processes 100% efficient, which is why we focus on the areas that will provide maximum value to you.
STAGE I STAGE II STAGE III STAGE IV
- First, we take an inventory of all processes which you believe could use improvement.
- Then we work with you to score the processes based on three categories: impact on value, time or resource consumption, and error rate.
- Based on the score, we narrow down which processes to put through to the next stage. We repeat this step until all the desired processes have been reviewed and updated.
- For the processes chosen in Stage I, we take a step back and review what you do and why you do it.
- If the process is undocumented, we begin to document it as detailed as possible.
- We then assess the process step-by-step to determine the key opportunities and potential barriers to implementation so that we can address them.
- For client-facing processes, we view the process through their eyes to determine critical value drivers and key opportunities for improvement.
- We then determine if there are modular opportunities with the process such that individual chunks can be transplanted to other processes.
- We redesign the process and test, ensuring documented steps are updated for any changes.
- This is an iterative stage that allows us to validate and implement opportunities and further refine the process.
- The fully documented improved process is rolled out.
- Along with the roll-out, a review model is put in place which will outline key dates or circumstances (for example, changes in your people, technology, or business) under which the process should be reviewed.
+ What are the symptoms of poor processes?
- You or your customers are frustrated that seemingly simple things are unjustifiably complicated or are not getting done as they should
- There is a lack of consistency or high error rate
- Tasks that require too much time or effort for the output or value generated
+ Why are poor processes so prevalent?
- They were developed (or subsequently updated) as a Band-Aid solution
- It was assumed as a one-off application or one-time fix for a particular situation
- Priorities are not clear
- You don't have the time to fix it—and assume the time investment to do so is high
- You are unclear of the long-term need for the process